Refund policy

 

Returns

You have 30 days from the date you receive your item to request a return.

To be eligible, the item must be unused, in the same condition you received it, with any tags attached, and in its original sealed packaging. Proof of purchase is required.

To start a return, email info@ecartgrenada.com. Once your return is approved, bring the item to Gittens Pharmacare, Halifax Street, St. George’s, for inspection and refund processing. Items sent or dropped off without prior approval may not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us within [48 hours] of delivery so we can make it right.

Non-returnable items

For health and safety reasons, the following cannot be returned:

• Prescription and over-the-counter medications
• Vitamins, supplements, and medical devices once opened
• Personal care, beauty, and hygiene products
• Perishable goods, including food
• Sale items and gift cards

If you’re unsure about a specific item, contact us before purchasing or returning it.

Exchanges

We don’t process direct exchanges. Return the original item and, once the return is accepted, place a new order for the item you want.

Refunds

We’ll notify you once your return has been received and inspected, and let you know whether it was approved. Approved refunds are issued to your original payment method. Your bank or card issuer may take additional time to post the credit.