Frequently Asked Questions

Where do you deliver?

We offer standard delivery within St. George. Deliveries to other parishes, Carriacou and Petite Martinique are arranged case by case. We'll contact you after you order to confirm availability, cost and timing.

What happens if I order from outside St. George?

We won't dispatch your order until you agree to the delivery arrangements. If we can't deliver to your area, or you decline the arrangements, your order is cancelled.

How quickly are orders processed?

Within 24 -48 hours of order confirmation. Orders placed after 2:00 pm on Saturdays, or on Sundays and public holidays, are processed the next business day.

How long does delivery take?

St. George deliveries typically arrive within 24–48 hours of order confirmation, between 9:00 am and 6:00 pm, Monday to Saturday. We'll contact you by phone or email to confirm a delivery window. For other parishes and the sister isles, timing is confirmed when your delivery is arranged.

How much is delivery?

St. George order value (XCD)	Standard delivery	Same-day delivery
Under EC$50	EC$15	EC$25
EC$50 – EC$149.99	EC$10	EC$25
EC$150 and over	EC$5	EC$25
Store pickup (Halifax Street)	Free	—

Other parishes, Carriacou and Petite Martinique are quoted per order.

Do you offer same-day delivery?

Yes, on St. George orders of EC$30 and over, for a flat EC$25.

Can I pick up my order instead?

Yes. Choose free pickup at checkout and collect from Gittens Pharmacare, Halifax Street, St. George's. We'll notify you when your order is ready. Please bring your order confirmation.

What are your pickup hours?

Monday–Thursday 7:30 am–6:00 pm · Friday 7:30 am–7:00 pm · Saturday 7:30 am–5:00 pm · Closed Sundays and public holidays.

How do I pay?

Payment is made on delivery. Our driver carries a card machine, and payment for your order and the delivery fee is taken at handover.

Does someone need to be home to receive the order?

Yes. Someone aged 18 or over must be present. Please make sure your delivery address and phone number are complete and accurate.

What if I miss my delivery?

Our driver will try to contact you. If delivery can't be completed, we can arrange a second attempt at the applicable delivery fee, or you can collect from our Halifax Street store. Orders not collected or redelivered within 3 days may be cancelled.

What if something is damaged, missing or incorrect?

Contact us within 48 hours of delivery with your order number and, where possible, photos. We'll arrange a replacement or refund under our Return Policy.

Are delivery fees refundable?

Delivery fees are non-refundable once the order has been delivered.

How do I contact you?

Email info@ecartgrenada.com or call 1-473-440-2165.